Refund policy
Last updated 29 October 2026. This policy covers transfer-funds packs bought on https://matchday2.com.
What you are buying
Matchday is a football management game. Optional packs add in-game transfer funds to your account. They are digital content delivered as soon as Paddle confirms payment. They have no cash value outside the game.
| In-game funds | Price |
|---|---|
| £2m transfer funds | £1.99 |
| £5m transfer funds | £2.99 |
| £10m transfer funds | £3.99 |
| £25m transfer funds | £4.99 |
| £100m transfer funds | £5.99 |
Prices are in pounds sterling. Tax is shown at checkout. There are no subscriptions and no recurring charges.
Who takes the payment
Paddle is the merchant of record. Paddle charges your card or other method, issues the invoice, and processes refunds. Matchday only credits the in-game pack after Paddle confirms the payment.
When we refund
If a pack is still sitting on the account and has not been assigned to a career, ask for a refund within 14 days of purchase. Email hello@matchday2.com with the account email and the payment reference from your receipt. We will ask Paddle to refund that order and we will remove the unused pack.
If you have already assigned the pack to a career, the digital content has been supplied and used. We then refund only where the law requires it, or where we agree a refund is fair (for example a duplicate charge or a pack that never arrived).
At checkout you agree that delivery of the pack begins as soon as payment is confirmed, and that you lose the usual cooling-off right for unused digital content once that delivery has begun, except where the law says otherwise.
How a refund is paid
Refunds go back through Paddle to the original payment method. They are not paid as extra in-game funds. A refunded pack is taken off the account and cannot be used.
Failed or missing packs
If you paid and the pack did not appear, sign in and check Purchases, then email hello@matchday2.com. Include the payment reference. We will either deliver the pack or arrange a refund.
Chargebacks
If you open a dispute with your bank, the pack may be frozen or removed while that is investigated. Contact us first so we can sort a missing delivery without a chargeback.
Your statutory rights
Nothing in this policy takes away rights you have as a consumer, including rights if the digital content is faulty.